VIA Landing Page - NLCB - Now Let's Create Benefits

Frequently Asked Questions

Can I access VIA services at all NLCB Lottery Centres?

Yes, all VIA services are available at all NLCB Lottery Centres across Trinidad and Tobago

Are there any fees or charges when I make a payment through VIA?

There are no additional charges or transaction fees for mobile top up or bill payment.
However, there are charges for CourtPay voucher purchases.

Can I pay a bill on behalf of someone else?

Yes. The correct account number should be provided.

How do I verify that my payment was successful?

Verify the receipt provided by the operator. Check your utility provider. In the event that you payment is not applied, call the utility company and provide details from your VIA payment receipt.

How long will it take for my payment to be applied after I make a payment at VIA?

Utility Company	Data Transfer Time Period
Airlink Communications Ltd.	24 hours
Amplia Communications Limited	24 hours
Columbus Communications (FLOW)	24 hours
Digicel Trinidad & Tobago Limited	20 minutes
DirecTV	Every hour
Green Dot	24 hours
MAERSK Trinidad Limited	24 hours
Standard Distributors Limited	24 hours
Telecommunications Service of Trinidad and Tobago (TSTT)	24 hours
The American Stores Limited	24 hours
Trinidad and Tobago Housing Development Corporation	24 hours
UNICOMER (Courts)	24 hours
Water and Sewerage Authority (WASA)	24 hours

*Via sends payment data to utility company within this time period. Your account is then updated by the utility provider

What happens if the payment is accidentally made to the wrong account or for the wrong amount?

The customer should indicate this to the NLCB operator immediately. The operator will then contact the VIA call centre for further guidance.